How it works

On receiving a call for roadside assistance, our Customer
Assistance Centre (CAC) records all of the details on their
breakdown management system and searches for the most
appropriate FUSO S24h Technician to attend. All of our FUSO
S24h support vehicles are fitted with GPS trackers which
allows the location of each vehicle to be displayed on the
CAC's mapping system.

Once the appropriate Technician has been identified, the
CAC notifies them that there is a breakdown for them to
attend. The Technician can access all of the breakdown
details via their smartphone, standard issue for our FUSO
S24h Technicians, which they then use to accept the case
and provide an estimated time of arrival (ETA).

The CAC receives the ETA as a real-time update on their
breakdown management system and relays this to the
customer. The Technician continues to provide real-time
updates to the CAC via their smartphone until the vehicle is
back on the road.

All new FUSO Trucks receive cover for roadside assistance
and/or recovery for the first year should the vehicle be
stranded on the road and/or cannot be started, which can
be caused by a technical defect, which is covered under
warranty.